Crisis Contact Center Careers

Please note that all new hires FT and PT must be able to commit to a 3 week New Hire Orientation and an additional commitment for On the Job Shadowing that follows New Hire Orientation



Position:  Care Consultant

Location: Atlanta (Downtown)

Work Status: FT (40 hrs/week) or PT (28 hrs or less/week)

Work Schedule:  Based on business needs

Role:  Conducts telephonic interviews to gather appropriate data, primarily demographic, necessary to link individuals to the appropriate service using established protocols.  Working in tandem with Clinicians, Care Consultants assist with the screening process to support Clinicians and individuals served in the triage and referral process.

 Education: 

  • Graduate of an accredited four year college or university with a minimum of 3 years of direct behavioral health experience.

or

  • Masters degree with a minimum of 1 year of direct behavioral health experience.

Experience: 

  • Minimum of 6 months progressive responsible experience.  Demonstrated knowledge of office procedure and protocols as well as various office equipment including personal computers, fax machines, and multi-telephone systems

Interested & qualified associates should email their resume with Contact Center Care Consultant as subject line to BHLHR@ihrcorp.com


Position:  Clinician

Location: Atlanta (Downtown)

Work Status: FT (40 hrs/week) or PT (28 hrs or less/week)

Work Schedule:  Based on business needs (Weekend Shifts Immediate Hire)

Role: Screens, assesses, triages and provides telephonic crisis intervention/de-escalation to assist in crisis in identifying concerns with mental illness, developmental disabilities or substance abuse and collaboratively determining an immediate course of action. Utilizes assessment information and community resources to provide information and/or linkage and referral to services. Completes appropriate documentation in accordance with established policies and procedures. Provide crisis intervention services, screening and consultation, including case management.

Education:

  • Masters degree in behavioral health discipline with a valid license to practice in the state of Georgia as a LAPC, LPC, LMSW, or LCSW

Experience:

  • Board licensure required. If associate licensed, affidavit for supervision is required.
  • Minimum of 3 years direct behavioral health experience.
  • Telephone triage experience preferred.
  • Knowledge of DSM IV diagnosis, inpatient psychiatric treatment protocols, brief therapy and chemical intervention protocols and skills, medical models, and psychotropic medications.
  • Familiarity with full range of treatment options and mental health service delivery systems.

Interested & qualified associates should email their resume with Contact Center Clinician as subject line to BHLHR@ihrcorp.com P


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