Crisis Contact Center Careers

Please note that all new hires FT and PT must be able to commit to a 3 week New Hire Orientation and an additional commitment for On the Job Shadowing that follows New Hire Orientation

**CURRENT OPPORTUNITIES (updated 4/23/2019)**


Contact Center Clinician (LAPC, LPC, LMSW, LCSW)

Provides telephonic or text/chat triage and crisis intervention/de-escalation.  Actively engages individuals with mental illness, developmental disabilities or substance use needs and collaboratively determines an immediate course of action. Utilizes assessment information and community resources to provide information and/or linkage and referral to services. Completes appropriate documentation in accordance with established policies and procedures.

Qualifications

  • Master’s degree in behavioral health discipline with a valid license to practice in the state of Georgia as a LAPC, LPC, LMSW, or LCSW
  • Board licensure required.  If associate licensed, affidavit for supervision may be required
  • Minimum of three (3) years direct behavioral health experience; Experience working with individuals with intellectual and developmental disabilities preferred
  • Knowledge of DSM V diagnosis, level of care determination and psychotropic medications.
  • Familiarity with full range of treatment options and behavioral health service delivery systems.
  • Telephone triage experience preferred, text and chat experience a plus
  • Strong customer service skills
  • Computer and typing proficiency (min 45wpm with 80% accuracy)

Interested & qualified associates should email their resume with Contact Center Clinician as subject line to BHLHR@ihrcorp.com 


Care Consultant

Conducts telephonic interviews or initial text and chat screening to gather appropriate information necessary to link individuals to the appropriate service using established protocols.  Working in tandem with Clinicians, Care Consultants assist with the screening process to support Clinicians and individuals served in the triage and referral process.

Qualifications

  • Graduate of an accredited four-year college or university with a minimum of 3 years of direct behavioral health experience or Masters’ degree with a minimum of 1 year of direct behavioral health experience.
  • Minimum of 6 months progressively responsible experience. 
  • Strong customer service skills
  • Computer and typing proficiency (min 45wpm with 80% accuracy)

Interested & qualified associates should email their resume with Contact Center Care Consultant as subject line to BHLHR@ihrcorp.com


Text/Chat Community Collaborator

Plan, coordinate, implement and maintain a marketing strategy focused on obtaining new sources of consumer referrals as well as maintaining existing relationships. Provide and support community education opportunities and serve as the liaison between the Contact Center and the community for the text and chat program

Qualifications

  • Masters’ degree from an accredited school with a valid license in state of Georgia as an LPC, LCSW, or LMFT
  • Minimum of five (5) years clinical experience. 
  • Minimum three (3) years’ experience working on community-based issues.
  • Marketing and collaboration skills.
  • Experience with children and youth preferred
  • Significant experience with business development a plus

Interested & qualified associates should email their resume with Text/Chat Community Collaborator as subject line to BHLHR@ihrcorp.com


#ACrisisHasNoSchedule