Corporate Support Careers

Technical Documentation Specialist

Location: Downtown Atlanta

Full Time/ 40 hrs week

Responsibilities: Develops, prepares and/or maintains documentation pertaining to business processes, systems operation, software design and end user training.  actively participates in development planning and testing including actual live fail over and fall back exercises.

Education:  AS in Computer Science, Computer Engineering, Journalism or related filed or equivalent experience.

Experience:  2-4 years of experience working with MS Office software, Visio, Wiki.  Technical writing experience for software development projects and electronics hardware.

Must be prepared to submit and/or complete a writing sample at interview.

Interested applicants please submit resume to bhlhr@ihrcorp.com with Technical Documentation Specialist as subject line.


Technical Support Analyst I (2 Positions Open/ 1st and 3rd shift)

Responsibilities:

  • Act as first and second level support for help desk requests
  • Maintain professional behavior and provide exceptional customer service in a highly confidential environment
  • Track tasks and inventory in designated online tracking/ticketing systems. Use discretion and judgment to promptly organize and perform requested services.
  • Establish and complete standard PC configurations. Update PCs to established standards.
  • Maintain and update technical documentation.
  • Perform maintenance on computer equipment.
  • Ensure adequate inventory of available and working computer equipment.
  • Manage access to the WAN, develop/maintain Windows AD policies.
  • Enter and maintain user profiles including establishing appropriate security levels, user permissions, and modifications.
  • Maintain and publish updated organizational telephone directory.
  • Coordinate scheduled maintenance (system downtime) with end users at times that minimally impact business operations.
  • Develop, coordinate, and implement telephone systems and voice mail solutions including the on-going maintenance of telecommunication equipment.
  • Provide Daily, Weekly and Monthly PBX Reporting.
  • Keep up to date with technical knowledge and industry sector developments.
  • Perform other duties and projects as assigned.

Qualifications: Candidate MUST possess:

  • Associate degree in computer science or related field. Can substitute current IT certifications and relevant work experience in lieu of education.
  • Two (2) years’ progressively responsible IT experience.
  • Demonstrated knowledge of office procedures and protocols as well as various office equipment including personal computers, fax machines, and multi-line telephone systems.
  • Excellent communication and organization skills.

Interested & qualified associates should email their resume with

Tech Support Analyst in the subject line to BHLHR@ihrcorp.com


Systems Administrator (Phoenix, Arizona)

Responsibilities:

  • Provides technical and operational support and administration of corporate infrastructure to include switches, routers, databases, thin-clients and domain servers
  • Ensure computer systems function as expected, are maintained on a regular schedule, are backed up for the purposes of disaster recovery, and are protected from internal and external threats.
  • Track assets as they move in and out of service, document implementation and security procedures, and complete all trouble tickets associated with core enterprise systems.
  • Manage multiple data centers.
  • Perform other duties as assigned

Qualifications: Candidate MUST possess

  • Bachelors Degree in Computer Information Science, Management Information Systems, or a similar discipline
  • Four (4) years’ experience as a Systems Administrator or similar role.
  • Minimum three (3) years’ experience with implementing, configuring, and troubleshooting in a Windows server environment.
  • Experience with and demonstrated ability to troubleshoot, administer and maintain enterprise virtualization, email, database, storage, systems management and/or other data center related resources and infrastructure.

Interested & qualified associates should email their resume with

Systems Administrator in the subject line to BHLHR@ihrcorp.com