Corporate Support Careers

Technical Support Analyst I (2 Positions Open/ 1st and 3rd shift)

Responsibilities:

  • Act as first and second level support for help desk requests
  • Maintain professional behavior and provide exceptional customer service in a highly confidential environment
  • Track tasks and inventory in designated online tracking/ticketing systems. Use discretion and judgment to promptly organize and perform requested services.
  • Establish and complete standard PC configurations. Update PCs to established standards.
  • Maintain and update technical documentation.
  • Perform maintenance on computer equipment.
  • Ensure adequate inventory of available and working computer equipment.
  • Manage access to the WAN, develop/maintain Windows AD policies.
  • Enter and maintain user profiles including establishing appropriate security levels, user permissions, and modifications.
  • Maintain and publish updated organizational telephone directory.
  • Coordinate scheduled maintenance (system downtime) with end users at times that minimally impact business operations.
  • Develop, coordinate, and implement telephone systems and voice mail solutions including the on-going maintenance of telecommunication equipment.
  • Provide Daily, Weekly and Monthly PBX Reporting.
  • Keep up to date with technical knowledge and industry sector developments.
  • Perform other duties and projects as assigned.

Qualifications: Candidate MUST possess:

  • Associate degree in computer science or related field. Can substitute current IT certifications and relevant work experience in lieu of education.
  • Two (2) years’ progressively responsible IT experience.
  • Demonstrated knowledge of office procedures and protocols as well as various office equipment including personal computers, fax machines, and multi-line telephone systems.
  • Excellent communication and organization skills.

Interested & qualified associates should email their resume with

Tech Support Analyst in the subject line to BHLHR@ihrcorp.com

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