Crisis Contact Center Careers

Please note that all new hires FT and PT must be able to commit to a 2 week New Hire Orientation and an additional commitment for On the Job Shadowing that follows New Hire Orientation

To apply for any position with BHL please click below:

https://recruiting.paylocity.com/recruiting/jobs/All/f90afa1f-d2be-4d80-9b15-1ccad9ac1d7a/Integrated-Health-Resources-LLC


**CURRENT OPPORTUNITIES (updated 5/11/2020)**

Crisis Contact Center Clinician- Remote/Work From Home (LAPC, LPC, LMSW, LCSW, LAMFT or LMFT, or a graduate of an accredited school of nursing with a valid license from the state of Georgia)

Opportunity to work from home for IMMEDIATE hire (must reside in the state of Georgia)

Screens, assesses, triages and provides telephonic crisis intervention/de-escalation to assist in crisis in identifying concerns with mental illness, developmental disabilities or substance abuse and collaboratively determining an immediate course of action. Utilizes assessment information and community resources to provide information and/or linkage and referral to services. Completes appropriate documentation in accordance with established policies and procedures. Provide crisis intervention services, screening and consultation.

Qualifications:

  • Master’s degree in a behavioral health discipline with a valid license to practice in the state of Georgia as a LAPC, LPC, LMSW, LCSW, LAMFT or LMFT, or a graduate of an accredited school of nursing with a valid RN license from the state of Georgia.
  • Board licensure required. If associate licensed, affidavit for supervision may be required
  • Minimum of three (3) years direct behavioral health experience
  • Knowledge of DSM V diagnosis, inpatient psychiatric treatment protocols, brief therapy and chemical intervention protocols and skills, medical models, and psychotropic medications.
  • Familiarity with full range of treatment options and mental health service delivery systems.
  • Telephone triage experience preferred, text and chat experience a plus
  • Strong customer service skills
  • Computer and typing proficiency (min 40 wpm with 80% accuracy)

Contact Center Supervisor– FT/ 40 hours – Non Exempt

Fully licensed clinicians only. Candidates who do not meet licensure requirements will not be considered.

Coordinate day to day regional Call Center requirements during assigned shift. Train, monitor and evaluate assigned staff. Provide individual clinical supervision; as well as, group supervision related to clinical care. Collaborate with Crisis and Access Regional Managers and BHL functional leaders to resolve region or program specific issues arising during shift. Facilitate solutions to problems and/or disagreements and resolve as efficiently as possible. Implement and enforce compliance and operational policies/procedures

Qualifications

  • Masters degree from an accredited school with a valid license i the state of Georgia as LPC, LCSW, or LMFT
  • Minimum three (3) years’ experience in a behavioral health setting
  • At least one year of experience as a Contact Center Charge Clinician and/or proven supervisory, managerial, or team lead experience in a behavioral health setting preferred
  • Telephone triage experience preferred
  • Knowledge of DSM IV diagnosis, inpatient psychiatric treatment protocols, brief therapy and chemical intervention protocols and skills, medical models and psychotropic medications
  • Familiarity with full range of treatment options and mental health service delivery systems.
  • Must be released from training, consistently working a minimum of 30 hours/week and be in good standing (meet or exceed performance standards; no active progressive discipline)


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