Contact Center Clinician (LAPC, LPC, LMSW, LCSW)
Fully licensed clinicians will have immediate consideration. Candidates who do not meet licensure requirements will not be considered.
Provides telephonic or text/chat triage and crisis intervention/de-escalation. Actively engages individuals with mental illness, developmental disabilities or substance use needs and collaboratively determines an immediate course of action. Utilizes assessment information and community resources to provide information and/or linkage and referral to services. Completes appropriate documentation in accordance with established policies and procedures.
Interested & qualified associates should email their resume with Contact Center Clinician as subject line to BHLHR@ihrcorp.com
Contact Center Care Consultant
Conducts telephonic interviews or initial text and chat screening to gather appropriate information necessary to link individuals to the appropriate service using established protocols. Working in tandem with Clinicians, Care Consultants assist with the screening process to support Clinicians and individuals served in the triage and referral process.
Interested & qualified associates should email their resume with Contact Center Care Consultant as subject line to BHLHR@ihrcorp.com
Contact Center Supervisor– FT/ 40 hours – Non Exempt
Fully licensed clinicians only. Candidates who do not meet licensure requirements will not be considered.
Coordinate day to day regional Call Center requirements during assigned shift. Train, monitor and evaluate assigned staff. Provide individual clinical supervision; as well as, group supervision related to clinical care. Collaborate with Crisis and Access Regional Managers and BHL functional leaders to resolve region or program specific issues arising during shift. Facilitate solutions to problems and/or disagreements and resolve as efficiently as possible. Implement and enforce compliance and operational policies/procedures
Interested & qualified associates should email their resume with Contact Center Supervisor as subject line to BHLHR@ihrcorp.com