Crisis Contact Center Careers

Position:  Contact Center Care Consultant

Location: Atlanta

Work Status: FT (40 hrs/week) or PT (28 hrs or less/week)

Work Schedule:  Based on business needs

 

Contact Center Care Consultant Responsibilities:

  •  Answer all calls within response guidelines using Call Center policies and procedures and scripts necessary for screening of service requests.
  • Serve as the first and primary responder for calls coming in to the contact center from agencies and can handle information only calls and other routine access calls not requiring clinical triage.
  • Screen callers for immediate needs and are trained to provide warm support in the event all Clinicians are occupied with other individuals.
  • Assist in monitoring and facilitating caller access to Clinicians as quickly as possible using established procedures when individuals have urgent or emergent behavioral health or developmental disability needs.
  • Once service needs are determined by a Clinician through clinical triage, Care Consultants refer individuals to the appropriate public or community service using established protocols and maintain contact until the individual is linked to the appropriate service or information
  • Advocate when needed, for individual and/or families to facilitate linkage. Provide follow-up as directed to assure that individual accessed services.
  • Maintain Complete and accurate documentation following established policies and procedures.
  • Adhere to established standards/guidelines for efficiency and productivity

 

 Qualifications: Candidate MUST possess:

  • Graduate of an accredited four year college or university with experience or Master’s Degree
  • Minimum 6 months of progressively responsible experience.
  • Demonstrated knowledge of office procedure and protocols as well as various office equipment including personal computers, fax machines, and multi-telephone systems

 

Interested & qualified associates should email their resume with Contact Center Care Consultant as subject line to BHLHR@ihrcorp.com

Please note that New Hire Orientation and Training require a flexible schedule and may not mirror the shift you are hired for.

 

 


 

 

 

Position:  Contact Center Clinician

Location: Atlanta

Work Status: FT (40 hrs/week) or PT (28 hrs or less/week)

Work Schedule:  Based on business needs (Weekend Shifts Immediate Hire)

 

    Contact Center Clinician Responsibilities:

  • Provide crisis intervention services, screening and consultation, including case management.
  • Complete appropriate documentation, timely and accurately, in accordance with established criteria.
  • Take appropriate action for each call and follow call through to completion unless otherwise directed or call is delegated to another employee.
  • Adhere to established standards/guidelines for efficiency and productivity.
  • Maintain job knowledge, current license in the state of Georgia and adherence to the professional Code of Ethics.

 

Qualifications: Candidate MUST possess:

  • Master’s degree in a behavioral health discipline with a valid license to practice in the state of Georgia as a LAPC, LPC, LMSW, LCSW, LAMFT or LMFT, or a graduate of an accredited school of nursing with a valid, license in the state of Georgia.
  • Knowledge of DSM IV diagnosis, inpatient psychiatric treatment protocols, brief therapy and chemical intervention protocols and skills, medical models, and psychotropic medications. Familiarity with full range of treatment options and mental health service delivery systems.
  • Experience in a behavioral healthcare setting preferred.
  • Telephone triage experience preferred.

 

 

Interested & qualified associates should email their resume with Contact Center Clinician as subject line to BHLHR@ihrcorp.com

Please note that New Hire Orientation and Training require a flexible schedule and may not mirror the shift you are hired for.

 

 


 

 

 

Position:  Certified Peer Specialist

Location: Atlanta

Work Status: FT (40 hrs/week)

Work Schedule:  Based on business needs

 

Certified Peer Specialist can apply to the Contact Center Clinician role OR the Contact Center Care Consultant role.  Make sure your certification information is on your resume when applying.  Please click on those opportunities for more information.

 


 

 

 

Position:  Supervisor (Teen Text to Chat)

Location: Atlanta

Work Status: FT (40 hrs/week)

Work Schedule:  Based on business needs

 

Supervisor (Teen Text to Chat) Responsibilities:

  • Coordinate day to day Text to Chat program requirements
  • Train, monitor and evaluate assigned staff. Provide individual clinical supervision; as well as. group supervision related to clinical care for Text to Chat program.
  • Collaborate with Contact Center Leadership and BHL functional leaders to resolve program specific issues that arise.
  • Implement and enforce compliance with operational policies/procedures
  • Support Quality and Training efforts by listening to Trainee calls as requested by Contact Center Program

 

Qualifications: Candidate MUST possess:

  • Master’s degree from an accredited school with a valid license to practice in the state of Georgia as a  LPC, LCSW, or LMFT, or a graduate of an accredited school of nursing with a valid, license in the state of Georgia.
  • Minimum of three (3) years in behavioral health setting.  Minimum one (1) year supervisory, managerial, or team lead experience preferred.  Experience with Chat and Text is desired but not required. Knowlege of DSM IV diagnosis, inpatient psychiatric treatment protocols, brief therapy and chemical intervention protocols, and skills, medical models and psychotropic medications. Familiarity with full range of treatment options and mental health service delivery systems.

 

Interested & qualified associates should email their resume with Supervisor  (Text to Chat) as subject line to BHLHR@ihrcorp.com

Please note that New Hire Orientation and Training require a flexible schedule and may not mirror the shift you are hired for.

 

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Position:  Community Liaison & Education Coordinator (Teen Text to Chat)

Location: Atlanta

Work Status: FT (40 hrs/week)

Work Schedule:  Based on business needs

 

Community Liaison & Education Coordinator (Teen Text to Chat) Responsibilities:

  • Establish community crisis collaborative and serve as point of contact with members for Contact Center services.
  • Develop strategic marketing plans that target potential referral sources for serviced population.
  • Cultivate relationships with community stakeholders with emphasis on Law Enforcement and Emergency Departments.
  • Serve as liaison between community committee/collaborative and referral sources.
  • Assist with resolving community partners’ Contact Center service delivery issues/concerns; assess ongoing community needs.
  • Coordinate and facilitate ASIST, Mental Health First Aid, SafeTalk and Suicide Prevention, Intervention and Postvention.
  • Maintain current license in the state of Georgia and adheres to the professional Code of Ethics

 

Qualifications: Candidate MUST possess:

  • Master’s degree from an accredited school with a valid license to practice in the state of Georgia as a LPC, LCSW, or LMFT.
  • Minimum five (5) years clinical experience. Minimum three (3) years of experience working on community-based issues. Marketing and collaboration skills. Significant experience with business development a plus.