Crisis Contact Center Careers

Position:  GCAL Care Consultant

Location: Atlanta

Work Status: FT (40 hrs/week)

Work Schedule:  Based on business needs

 

GCAL Care Consultant Responsibilities:

  •  Answer all calls within response guidelines using Call Center policies and procedures and scripts necessary for screening of service requests.
  • Serve as the first and primary responder for calls coming in to the contact center from agencies and can handle information only calls and other routine access calls not requiring clinical triage.
  • Screen callers for immediate needs and are trained to provide warm support in the event all Clinicians are occupied with other individuals.
  • Assist in monitoring and facilitating caller access to Clinicians as quickly as possible using established procedures when individuals have urgent or emergent behavioral health or developmental disability needs.
  • Once service needs are determined by a Clinician through clinical triage, Care Consultants refer individuals to the appropriate public or community service using established protocols and maintain contact until the individual is linked to the appropriate service or information
  • Advocate when needed, for individual and/or families to facilitate linkage. Provide follow-up as directed to assure that individual accessed services.
  • Maintain Complete and accurate documentation following established policies and procedures.
  • Adhere to established standards/guidelines for efficiency and productivity

 

 Qualifications: Candidate MUST possess:

  • Graduate of an accredited four year college or university
  • Minimum 6 months of progressively responsible experience.
  • Demonstrated knowledge of office procedure and protocols as well as various office equipment including personal computers, fax machines, and multi-telephone systems

 

Interested & qualified associates should email their resume with

GCAL Care Consultant as subject line to BHLHR@ihrcorp.com

 

 

 


 

 

 

Position:  GCAL Clinician

Location: Atlanta

Work Status: FT (40 hrs/week)

Work Schedule:  Based on business needs (3rd Shift Immediate Hire)

 

    GCAL Clinician Responsibilities:

  • Provide crisis intervention services, screening and consultation, including case management.
  • Complete appropriate documentation, timely and accurately, in accordance with established criteria.
  • Take appropriate action for each call and follow call through to completion unless otherwise directed or call is delegated to another employee.
  • Adhere to established standards/guidelines for efficiency and productivity.
  • Maintain job knowledge, current license in the state of Georgia and adherence to the professional Code of Ethics.

 

Qualifications: Candidate MUST possess:

  • Master’s degree in a behavioral health discipline with a valid, unrestricted license to practice in the state of Georgia as a LAPC, LPC, LMSW, LCSW, LAMFT or LMFT, or a graduate of an accredited school of nursing with a valid, unrestricted license in the state of Georgia.
  • Knowledge of DSM IV diagnosis, inpatient psychiatric treatment protocols, brief therapy and chemical intervention protocols and skills, medical models, and psychotropic medications. Familiarity with full range of treatment options and mental health service delivery systems.
  • Experience in a behavioral healthcare setting preferred.
  • Telephone triage experience preferred.

 

 

Interested & qualified associates should email their resume with

GCAL Clinician as subject line to BHLHR@ihrcorp.com

 

 

 


 

 

 

 

Position:  Certified Peer Specialist

Location: Atlanta

Work Status: FT (40 hrs/week)

Work Schedule:  Based on business needs

 

 

Certified Peer Specialist can apply to the GCAL Clinician role OR the GCAL Care Consultant role.  Make sure your certification information is on your resume when applying.  Please click on those opportunities for more information.