Crisis Contact Center Careers

Please note that all new hires FT and PT must be able to commit to a 2 week New Hire Orientation and an additional commitment for On the Job Shadowing that follows New Hire Orientation

**CURRENT OPPORTUNITIES (updated 10/9/2019)**

Contact Center Clinician (LAPC, LPC, LMSW, LCSW)

Fully licensed clinicians will have immediate consideration. Candidates who do not meet licensure requirements will not be considered.

Provides telephonic or text/chat triage and crisis intervention/de-escalation.  Actively engages individuals with mental illness, developmental disabilities or substance use needs and collaboratively determines an immediate course of action. Utilizes assessment information and community resources to provide information and/or linkage and referral to services. Completes appropriate documentation in accordance with established policies and procedures.

Qualifications

  • Master’s degree in behavioral health discipline with a valid license to practice in the state of Georgia as a LAPC, LPC, LMSW, or LCSW
  • Board licensure required.  If associate licensed, affidavit for supervision may be required
  • Minimum of three (3) years direct behavioral health experience; Experience working with individuals with intellectual and developmental disabilities preferred
  • Knowledge of DSM V diagnosis, level of care determination and psychotropic medications.
  • Familiarity with full range of treatment options and behavioral health service delivery systems.
  • Telephone triage experience preferred, text and chat experience a plus
  • Strong customer service skills
  • Computer and typing proficiency (min 45wpm with 80% accuracy)

Interested & qualified associates should email their resume with Contact Center Clinician as subject line to BHLHR@ihrcorp.com 


Contact Center Care Consultant

Conducts telephonic interviews or initial text and chat screening to gather appropriate information necessary to link individuals to the appropriate service using established protocols.  Working in tandem with Clinicians, Care Consultants assist with the screening process to support Clinicians and individuals served in the triage and referral process.

Qualifications

  • Graduate of an accredited four-year college or university with a minimum of 3 years of direct behavioral health experience or Masters’ degree with a minimum of 1 year of direct behavioral health experience.
  • Minimum of 6 months progressively responsible experience. 
  • Strong customer service skills
  • Computer and typing proficiency (min 45wpm with 80% accuracy)

Interested & qualified associates should email their resume with Contact Center Care Consultant as subject line to BHLHR@ihrcorp.com


Contact Center Supervisor– FT/ 40 hours – Non Exempt

Fully licensed clinicians only. Candidates who do not meet licensure requirements will not be considered.

Coordinate day to day regional Call Center requirements during assigned shift. Train, monitor and evaluate assigned staff. Provide individual clinical supervision; as well as, group supervision related to clinical care. Collaborate with Crisis and Access Regional Managers and BHL functional leaders to resolve region or program specific issues arising during shift. Facilitate solutions to problems and/or disagreements and resolve as efficiently as possible. Implement and enforce compliance and operational policies/procedures

Qualifications

  • Masters degree from an accredited school with a valid license i the state of Georgia as LPC, LCSW, or LMFT
  • Minimum three (3) years’ experience in a behavioral health setting
  • At least one year of experience as a Contact Center Charge Clinician and/or proven supervisory, managerial, or team lead experience in a behavioral health setting preferred
  • Telephone triage experience preferred
  • Knowledge of DSM IV diagnosis, inpatient psychiatric treatment protocols, brief therapy and chemical intervention protocols and skills, medical models and psychotropic medications
  • Familiarity with full range of treatment options and mental health service delivery systems.
  • Must be released from training, consistently working a minimum of 30 hours/week and be in good standing (meet or exceed performance standards; no active progressive discipline)

Interested & qualified associates should email their resume with Contact Center Supervisor as subject line to BHLHR@ihrcorp.com


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