Corporate Support Careers

Documentation Specialist

Responsible for Development teams’ technical documentation, document creation, maintenance and testing. Supports department by documenting processes, creating end-user guides, and translating technical information into easily understood formats. Communicates technical information to clients and users.

 

Responsibilities:

 

  • Prepares and maintains systems, programming, and operations documentation, Wiki site, and user manuals
    Maintains a current internal documentation library.
  • Responsible creating, maintaining and executing manual test cases as well as communicating directly with developers on issues.
  • Translate technical information easily understood formats (text, diagrams, pictures etc.)
  • Develop end user training manuals and F.A.Qs
  • Reports test results, identifies test issues on multiple projects, and participates in verification and validations.
  • Ability to execute basic support tests and report results on batch and memos.
  • Fully Document problem symptoms and capture all relevant information when reviewing incoming tickets.
  • Document the testing procedure used, areas of the PTS referenced, and the policies that validated the test.
  • Write and edit technical documentation.
  • Work closely with subject matter experts to collect source material, develop documentation plan and create product technical documentation.
  • Maintain and enhance existing software documentation.

 

Interested & qualified associates should email their resume with

Documentation Specialist as subject line to BHLHR@ihrcorp.com