Corporate Support Careers

Technical Support Analyst I (2 Positions Open/ 1st and 3rd shift)

Responsibilities:

  • Act as first and second level support for help desk requests
  • Maintain professional behavior and provide exceptional customer service in a highly confidential environment
  • Track tasks and inventory in designated online tracking/ticketing systems. Use discretion and judgment to promptly organize and perform requested services.
  • Establish and complete standard PC configurations. Update PCs to established standards.
  • Maintain and update technical documentation.
  • Perform maintenance on computer equipment.
  • Ensure adequate inventory of available and working computer equipment.
  • Manage access to the WAN, develop/maintain Windows AD policies.
  • Enter and maintain user profiles including establishing appropriate security levels, user permissions, and modifications.
  • Maintain and publish updated organizational telephone directory.
  • Coordinate scheduled maintenance (system downtime) with end users at times that minimally impact business operations.
  • Develop, coordinate, and implement telephone systems and voice mail solutions including the on-going maintenance of telecommunication equipment.
  • Provide Daily, Weekly and Monthly PBX Reporting.
  • Keep up to date with technical knowledge and industry sector developments.
  • Perform other duties and projects as assigned.

 

Qualifications: Candidate MUST possess:

  • Associate degree in computer science or related field. Can substitute current IT certifications and relevant work experience in lieu of education.
  • Two (2) years’ progressively responsible IT experience.
  • Demonstrated knowledge of office procedures and protocols as well as various office equipment including personal computers, fax machines, and multi-line telephone systems.
  • Excellent communication and organization skills.

Interested & qualified associates should email their resume with

Tech Support Analyst in the subject line to BHLHR@ihrcorp.com

 

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Technical Documentation Specialist

Responsibilities:

Document standards, guidelines and standard operating procedures for admins/users of the systems and software.

Research, review, and collect available technical information as basis for documentation.

Work closely with server support and Dev teams documenting changes to hardware, software, applications or network systems

Create new documentation or update existing documentation to accurately reflect changes in software or operational process.

Develop screenshots and conceptual graphics as required to illustrate procedures, concepts, and software design.

Write and maintain end user guides and instructional content. Edit text for technical clarity, accuracy, grammar, consistent terminology, and audience fit.

Test user documentation against the software to ensure the documentation’s technical accuracy and correct discrepancies as needed.

Participate in software project planning meetings, estimate documentation requirements, and provide feedback to developers for user interface, ease-of-use, and product functionality.

Work with Tech Support on customer feedback and solutions to improve product information and the customer experience.

Participate in projects related to both the IT department and the company as a whole.

Other duties as assigned

Qualifications: Candidate MUST possess:

AS in Computer Science, Computer Engineering or related field or equivalent experience.

  •  Able to work as part of a work group/team as well as independently with minimal supervision.
  • Strong desire to assist and share knowledge.
  • Excellent written and verbal communication skills.
  • Ability to multi-task in a fast-paced environment.
  • Detail oriented and well organized.
  • Proven results-oriented problem solving abilities.
  • Flexible, adaptable, service-orientation.
  • 2 – 4 years of experience working with MS Office software, Visio, Wiki.
  • Technical writing experience for software development projects and electronic hardware

Interested & qualified associates should email their resume with

Technical Documentation Specialist in the subject line to BHLHR@ihrcorp.com