About Us

There’s no 911 for a mental health crisis

But we can help change that!

BHL staff are experienced operators of a state-wide crisis and access line, providers of mobile crisis services in both rural and urban areas, and developers of customizable software services. BHL is prepared to assist States, agencies and other stakeholders in the development, implementation and operation of complex crisis programs. Contact us by clicking the applicable link below to see how we can assist you with your crisis services needs.

Meet the Team

Gregg D. Graham, MA, MBA

President, Founder, Investment Partner

David Covington, NCC, LPC, MBA

Investment Partner

Sue Ann O’Brien LPC, MBA

Sue Ann O’Brien, LPC, MBA


• • • • •

Gina Gibson


Joe Cordero


Bari Blake


Allison Trammell


Sivi Bobbitt


D. Eric Eason




Natcon2014impactawardNational Council for Community Behavioral Health (NCCBH) (April 2014)

BHL was recognized with the 2014 impact award for excellence in healthcare information technology for air traffic control software designed to track bed availability, mobile crisis dispatch, urgent appointments, and referrals in real time.


Natcon2010HonMention-01-01National Council Community Behavioral Health (NCCBH) (March 2010)

BHL and Gregg Graham were recognized at the Orlando National Conference Excellence Awards with an honorable mention for tackling delays and improving coordination with crisis line services.


mhwMental Health Weekly (October 2009)

BHL’s Georgia Crisis & Access Line was showcased in the Special Issue, Mental Health Innovations, “GA Crisis System Demonstrates Efficiencies during Challenging Times.”


pewPew Charitable Trusts (June 2009)

BHL’s Georgia Crisis and Access Line was featured in “Hotline Aims to Cut Mental Health Costs”: A quote from the article reads “Even as the recession chips away at services across the country, Georgia’s around-the-clock psychiatric hotline is weathering the storm – and other states are watching closely.”


Business Week Magazine (May 2009)PEW2009

“How the Government Can Do Good With Less” Award-nominated government programs could become role models in efficiency and constituent services, Crisis & Access Line, State of Georgia.


Harvard Business School Innovations in American Government (April 2009)HarvardInnovations2009

BHL was a finalist for the Georgia Crisis & Access Line, endorsed by Georgia Governor Sonny Perdue, and selected to the final 16 from over 600 applications submitted from local, state and federal entities nationwide.


Natcon2009HonMention-01National Council Community Behavioral Health (NCCBH) (April 2009)

BHL and David Covington were recognized at the San Antonio National Conference Excellence Awards with an honorable mention for the call center and crisis service innovations of the Georgia Crisis & Access Line.


NAMI2009NAMI Grading the States 2009: A Report on America’s Health Care System for Adults with Serious Mental Illness (March 2009)

BHL’s Georgia Crisis & Access Line was recognized as an innovative practice providing linkage and data-tracking in a comprehensive system of care. The report highlights GCAL’s capacity to link people statewide by providing 24/7 live telephone response.


Sstatenews2008tate News Magazine Cover & Feature Article (November/December 2008)

BHL was highlighted on the cover of the annual innovations awards issue, circulated to all 7,300 state legislators, governors, top elected officials, agency heads, high court officials, the White House and the 535 members of Congress, the first time a winning program has been singled out for such distinction.


CliniciansDigest2008Clinician’s Research Digest (November 2008)

Supplemental Bulletin 39, “Improving Access to Behavioral Healthcare Services: The Georgia Crisis & Access Line,” part of a series on research-informed day-to-day clinical practice.


CSGI2008transferabilityawardCouncil of State Governments Innovation & Transferability Award (July 2008)

The Georgia Crisis & Access Line was selected from thousands of programs as diverse as agriculture, corrections, education, homeland security, transportation and health in 16 southern states.


CARF2008CARF “Promising Practice” Newsletter (February 2008)

The Georgia Crisis & Access Line was selected as a model program from over 6800 accredited agencies as the feature of the inaugural CARF newsletter for behavioral health program best practices.


NASMHPD2007National Association of State Mental Health Program Directors (NASMHPD) “Brag & Steal” Spotlight (December 2007)

David Covington represented Behavioral Health Link in a Commissioners Winter Conference panel presentation with Georgia DHR’s Gwendolyn Skinner and NSPL’s Dr. John Draper.


SAMHSAcrisiscenter2007SAMHSA Crisis Center Award for Community Engagement (September 2007)

BHL was selected as the outstanding crisis center award in the large call volume category at a gathering of 130 agencies from across the country convened in New Orleans for the first-ever SAMHSA national conference.